Refund policy

GlowGear — 7-Day Free Replacement Policy

We offer a FREE REPLACEMENT within 7 days of delivery if your item arrives damaged, faulty, broken, or incorrect. We do not offer cash refunds — replacements only.

ELIGIBLE:
• Damaged, faulty, broken, or wrong item received.
• Missing parts that were listed as included.

NOT ELIGIBLE:
• Change of mind.
• Damage after delivery or signs of use.
• Returned without original box or missing accessories.
• Requests after 30 days from delivery.

TIME FRAMES:
• Within 7 days: Free replacement.
• 8–30 days: Possible, but extra charges may apply.
• After 30 days: Not accepted.

HOW TO REQUEST:
Email glowgear.support@gmail.com with:
• Your order number.
• A clear video showing the issue.
• Your delivery address.

RETURN REQUIREMENTS:
The item must be returned in its original box with all accessories. We schedule a pickup, and the replacement is typically sent within 14 working days.

SHIPPING:
Return shipping within the first 7 days is covered by GlowGear. After 7 days, charges may apply.

CONTACT:
📧 glowgear.support@gmail.com
We reply within 24 hours.

This policy is in addition to your rights under UAE consumer protection laws.